Every product we send out is quality controlled, however, in the unlikely event of a faulty item, please contact us at hello@claybyfox.com as soon as possible so we can resolve it for you quickly.
Clay by Fox will cover the return shipping costs at the same shipping option originally selected, so please keep your postage receipt and we will reimburse you if we deem the item to be faulty. If the package does not reach us safely, we will not be able to complete the exchange, so it is recommended to use a tracked method for safe delivery. Once your item is returned to us, has been inspected and if we agree that it is faulty, you will be given a store credit so you can reorder from our online store.